Pharmaceutical activities

This Notice applies to Pharmaceutical Establishments affiliated with the Pharmacy Division located in Quebec, Ontario and New Brunswick:

● McMahon Distributeur Pharmaceutique Inc. a subsidiary of Metro Richelieu Inc. and franchisor of a network of Pharmaceutical Establishments in Quebec operating under the Brunet, Brunet plus, Brunet clinique and Clini plus banners;

● The Jean Coutu Group (PJC) Inc. a subsidiary of Metro Inc. and franchisor of a network of Pharmaceutical Establishments located in Quebec, Ontario and New Brunswick, operating under the Jean Coutu, PJC Santé and PJC Santé Beauté banners;

● Metro Ontario Pharmacies Limited (" MOPL"), a subsidiary of Metro Ontario Inc. which operates pharmacies in Ontario under the names of Metro Pharmacy and Drug Basics Pharmacy in certain Metro and Food Basics stores.

Activities in Quebec:

In Quebec, Pharmaceutical Establishments are operated by owner-pharmacists affiliated with the Pharmacy Division.

Each affiliated owner-pharmacist collects Personal Health Information of Customers in the course of the practice of his or her profession when Customers request pharmaceutical services or health care. This information is collected, orally or in writing, directly from Customers, health professionals or by consulting various registers under the responsibility of the Health and Social Services network, such as the vaccination register. The Personal Health Information collected is only that required to provide pharmaceutical and health care services to Customers.

Each affiliated owner-pharmacist must establish a policy for the protection of Personal Information. They may, however, adopt the Policy of which this Notice forms a part. In that case, this Notice will apply, with the necessary adaptations, to Personal Health Information collected by owner-pharmacists affiliated with the Pharmacy Division.

The Pharmacy Division acts as operator of the MaSanté and Health Record applications and of the laboratory computer system of Pharmaceutical Establishments operated under The Jean Coutu, Brunet or any other related banners. However, the content of a Customer's profile and pharmaceutical record remain the responsibility of the affiliated owner-pharmacists who provide the pharmaceutical service to the Customer. Please note that these applications are also subject to their own terms of use.

To find out more about the conditions of use of the MaSanté and the Health Record please consult the Terms of use - MaSanté and the Terms and conditions of use of the Health Record.

● the Customer's name, postal address, telephone number, date of birth and e-mail address if the Customer wishes to be contacted by e-mail;

● the Customer's Personal Health Information contained in his or her health record and that relating to pharmaceutical services received or requested;

● additional Personal Information required to meet the Customer's health needs, such as information on his drug insurance coverage, information on his health care professionals, etc.

• provide the Customer with any pharmaceutical service or health care required by the Customer's health condition, as provided for by applicable laws and regulations and which may be offered in a pharmacy, such as filling a prescription, recommending products to the Customer in connection with the Customer's health needs, responding to the Customer's health needs, assisting physicians and other health professionals in managing the Customer's pharmacological treatment;

• offer Quebec customers, through the MaSanté or Health Record application, personalized services such as consulting their pharmacological records and other health-related documentation, renewing their prescriptions, tracking their medication reminders, providing pharmaceutical or healthcare information and services, as well as to better understand customer needs and improve the product and service offering;

• offer Ontario customers, through MOPL's online service, personalized services such as access to their prescription history, prescription refills, medication reminder follow-up, consultation of documentation, pharmaceutical or health care information and services;

• maintain an up-to-date database of Customers' health information to assist other health professionals, as required;

• give third-party payers in private and public drug insurance networks access to the information they need to reimburse products and services, and transmit this information to them;

• recall or modify pharmacological treatment: the personnel of the Pharmaceutical Establishment may contact the Customer after filling a prescription to follow up on the pharmacological treatment;

• develop new services related to pharmaceutical services and health care to better serve customers, using only de-identified information; and/or

• contact Customers or their healthcare professionals in the event of a product recall.

For example, Information may be disclosed, when necessary, with the following parties:

All such parties are committed or bound by legal or contractual requirements to protect the confidentiality and security of Customer Personal Health Information and receive only the information necessary to perform these services. They may not store, analyze or use Customer Personal Health Information for any other purpose.

Access to Customer Personal Health Information is restricted to a limited group of employees and officers of the Pharmaceutical Establishments and Pharmacy Division who will use and disclose such information only for the purposes set forth in this Notice. It is strictly forbidden for any employee or officer of a Pharmaceutical Establishment or the Pharmacy Division to access, use or disclose Customer Personal Health Information without authorization or as otherwise permitted by law. All employees and officers of the Pharmaceutical Establishments and the Pharmacy Division are required to maintain the confidentiality of Customers' Personal Information at all times.